At FIXATED, we strive to provide our customers with high-quality products and exceptional service. As a small, independent brand, we have a no-returns, no-exchanges policy in place. Please carefully review your order before making a purchase.

1. No Returns or Exchanges

All sales are final. We do not accommodate returns, exchanges, or cancellations once an order is placed. We encourage you to double-check your order before completing your purchase to ensure that the items are exactly what you want.

2. Damaged or Defective Items

In the rare event that your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will assess the issue on a case-by-case basis and, if the product is confirmed to be faulty, offer a replacement or store credit for the value of the item.

To initiate this process, please provide the following information:

• Order number
• Photos of the damaged or defective item
• A description of the issue

3. Size and Fit

Since we do not offer exchanges, we recommend that you carefully review the product details, including item descriptions and any available measurements, before making your purchase. If you are unsure about sizing, please reach out to our customer service team through our official Instagram page @fixatedofficial for assistance, and we will be happy to provide guidance based on your preferences or measurements.

4. Customer Satisfaction

While we do not accept returns or exchanges, our goal is to ensure customer satisfaction. If you have any concerns or need assistance, please reach out to our customer service team through Instagram @fixatedofficial. We are happy to answer questions about our products and guide you through the selection process to help you make the right choice.

5. International Orders

For international customers, please be aware that we do not accept returns or exchanges on international orders. We advise that you carefully consider shipping times and duties before placing an order.

6. Final Sale Items

Items marked as “Final Sale” are non-refundable and cannot be returned or exchanged under any circumstances.